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Power & Infrastructure Managed Service
Your Power Infrastructure,
Fully Managed.
NETcare handles monitoring, lifecycle management, manufacturer contracts, and expert support for your UPS and power devices — so your team doesn't have to.
What's Included
Ten Services. One Managed Solution.
Every NETcare engagement includes the full scope below. No tiered plans, no surprise add-ons.
Assessment
We perform an initial assessment of your UPS and power infrastructure, deploying a monitoring gateway and onboarding your existing devices to collect inventory, firmware versions, and lifecycle and support status. You receive a written summary of findings with replace-or-keep recommendations.
Remote Monitoring & Alerting
We remotely monitor covered devices for faults, alarms, and abnormal conditions — including battery status, load, and power events. When a monitored condition is detected, we generate an alert and notify your designated contact. Monitoring covers only devices that are onboarded and able to communicate with the monitoring gateway.
Incident Escalations
When an alert or customer report is identified as an incident, we triage it and escalate to the appropriate resources, including the equipment manufacturer where applicable. We keep your designated contacts informed of status until the incident is resolved or handed off.
Unlimited Phone Support / Remote Assist
You may contact us by phone for support with covered power infrastructure — no per-call or per-incident limit. Where possible, our engineers diagnose and resolve issues remotely, minimizing disruption to your environment.
RMA Services
When a covered device fails and is eligible for replacement under a manufacturer warranty or support contract, we open and manage the return merchandise authorization (RMA) on your behalf. We coordinate shipment, tracking, and replacement through to completion. Replacement parts and shipping are subject to the manufacturer's terms and coverage.
Firmware Lifecycle Management
We track firmware versions across covered devices and identify updates recommended by the manufacturer. We recommend updates and, with your approval, coordinate or perform them. We also maintain a current record of each device's firmware status in your environment.
Hardware Lifecycle Management
We maintain an inventory of your covered hardware and track each device's age, warranty, and manufacturer end-of-sale and end-of-support dates. We use this to give you advance notice of equipment approaching end of life, so replacements can be planned and budgeted ahead of time.
Manufacturer Support Contract Management
We track your manufacturer support and warranty contracts for covered devices — including coverage levels and expiration dates — and notify you ahead of upcoming renewals. We coordinate renewals and contract changes with the manufacturer on your behalf.
NETcare Advisors
We issue advisories when we become aware of manufacturer notices, security issues, or product bulletins affecting your covered devices. Each advisory identifies the affected devices in your environment and recommends next steps.
Customer Service Requirements (Optional)
You may request additional services beyond the standard scope, such as custom reporting, added integrations, or on-site work. We will agree with you in writing on the scope, schedule, and pricing before work begins. Custom services are not part of the standard offering unless added by written agreement.
Get Started
Ready to take power infrastructure off your plate?
Schedule a free consultation and we'll walk you through what NETcare looks like for your environment — no pressure, just a conversation.
Schedule a Free Consultation →Or reach us at contactus@netwaycom.com